Local Service app
Local Service is an organization based in Kungsangen
that focuses on managing residents' essential services
such as housing, parking, drainage services, lawn
trimming, street lighting, repair services , Fire alarm
system.
My role: UX designer leading the app and responsive website design from conception to delivery
The goal: Design a cross-platform tool to help people get involved in local community service
Audiences: residents do not fully understand the services being provided in the area.
Challenge: Most of them accept to live with lack of service problems, the rest use alternative solutions with complicated and time consuming process
Mobile and desktop version
User research: I used Local Service data on resident reviews to develop interview questions, then conducted user interviews. Most of the interviewees found that they lacked information and had difficulty finding services when needed. Research has shown that users will achieve better living conditions when they have a tool to monitor and update services.
Digital wireframes After ideating and drafting some paper wireframes, I created the initial designs for the Local Service app. These designs focused on locating and checking users needs to fulfil their demands.
Competitive audit: An audit of a few competitor’s products provided direction on gaps and opportunities to address with the Local Service app.
Low-fidelity prototype To prepare for usability testing, I created a low-fidelity prototype that connected the user flow of searching and booking a service
Problem statement: Enayat is a working student who want to have sufficient information about services around his location because he wants to has accessibility to them as soon as he need it.
Problem statement: Oliver is a working hotel staff who needs a simple and convenient way to use local service, because every time when she needs a service, it takes too long and mostly impossible to find a good one with limited time.
Sitemap With the app designs completed, I started work on designing the responsive website. I used the Local Service sitemap to guide the organizational structure of each screen’s design to ensure a cohesive and consistent experience across devices.
Mockups: Based on the insights from the usability studies, I applied design changes like providing a clear locator button, a search box and a list with crucial tasks and functions.
High -fidelity prototype The high -fidelity prototype followed the same user flow as the low -fidelity prototype, including design changes made after the usability study.
Responsive designs The designs for screen size variation included mobile, tablet, and desktop. I optimized the designs to fit specific user needs of each device and screen size.
Impact: Users claim that using the app helps them connect to services in the area much more efficiently. From commonly used services to emergencies, everything is detailed and easily accessible.
What I learned: I learned that for social solutions, accessibility is important. Providing a useful and workable information system should be based on actual needs and change depending on the requirements of the majority of users.